Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.

One inbox for all messages

See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices.

Self-service. Everywhere

Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate  to an agent - all done automatically.

Do more with less

Reduce your cost of providing customer service. Move  from costly and slow channels to cost-effective modern messaging to scale efficiently.