MAINTENANCE MANAGEMENT
Maintenance management helps ensure that customers’ products keep working without any breakdowns. Regular maintenance also extends product life. This helps…
Lesson Tag: Parsimony
WARRANTY CLAIMS MANAGEMENT
A warranty is a promise by the seller to replace or repair the product if it does not meet the…
SERVICE LEVEL AGREEMENT
A Service Level Agreement is a contract between a service provider and a customer. It defines the types of services…
TICKET MANAGEMENT
The support module in Parsimony helps you keep a record of all the support requests you receive from clients. This…
CUSTOMER SUPPORT MANAGEMENT
Learn ticket management, service level agreements, warranty claims, maintenance management, and reporting. Customer Support is one of the most important…